© 2020 Big Diamond. All Rights Reserved
The privacy of our clients' details and purchase information is crucial to us. All customer details provided to us are kept confidential at all times. We are committed to protecting your privacy and safeguarding your personal information in accordance with relevant laws and standards including the National Privacy Principles (NPPs) and the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).
Your personal information is collected for the following reasons:
Customers' information is never to be provided, leased or sold to a third party for any reason.
Your personal information includes your full name, residential and shipping address, date of birth, country of residence, phone number, and email address along with your selected preferences. This information allows us to provide you with personalised services.
We collect financial information such as your bank or credit card details which are used to complete a transaction with us.
Your personal information is protected by our security measures such as alarms, locks and passwords on computers. Your information will be stored securely both electronically and in hard copy form.
Your information may be required to be released for the following reasons: to comply with the law; to protect our rights, our safety and the safety of our staff members; to enforce our website and company policies; and to report incidents where we believe that an individual has engaged in fraudulent, deceptive or unlawful activity that we believe should be reported to the Australian Federal Police or other relevant law enforcement authority or regulatory body.
We may use cookies when you access our website. Cookies allow us to recognise your browser and track the web pages you have visited. Cookies can be cleared by adjusting the settings on your browser. For more information about how we use cookies, refer to our Cookies Policy.
We are required by law to abide by the Privacy Act 1988.
We will not use any personal information other than for the purpose for which it was collected unless we receive written consent from the individual to use the information for an alternative purpose.
We will retain personal information for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
We may contact you with direct marketing communications and information about our services and products via telephone, email, SMS, or regular mail.
If you have indicated a preference for a specific method of communication, we will endeavour to use that method where practical.
You may opt out of receiving marketing communications at any time by responding via the channel in which you received the marketing communication, or by simply contacting us and asking us to remove you from our mailing list.
In accordance with our Privacy Policy, you may be required to click "I Agree" or any similar button signifying your acceptance which allows us to collect and use your personal information.
If you would like to “opt out” of our list, we can arrange to have your information removed from our list.
If you have received information from us that you did not subscribe to, please contact us and we will address this accordingly.
If we have been authorised by you to provide personal information to any person/s on your behalf, we are not liable for any loss, damage or claim in relation to this.
If we decide to change this Privacy Policy, we will post the changes on our website. Please refer back to our website and Privacy Policy regularly to keep abreast of any amendments.
